Bridge global IT operations with your bilingual expertise in our clients' 24/7 command center!
✅ German-speaking Operations Engineer role with international impact
✅ Work with IT Service Desk Control Centre DE supporting global operations
✅ 24x7x365 support environment with cutting-edge analytics tools
POSITION: Contract: 01 October 2025 – 31 December 2028
EXPERIENCE: 4-6 years of related IT Operations Experience
COMMENCEMENT: 01 October 2025
LOCATION: Menlyn Office rotation
TEAM: IT Service Desk - Control Centre DE
Qualifications/Experience
- Two years IT related working experience
- Information Technology Qualification (Advantageous, but not a pre-requisite)
Essential Skills Requirements Must have experience/understanding:
- Fluent Business English (Verbal & written)
- Fluent Business German (Verbal & written)
- IT experience delivering operations support services
- Strong analytical and problem-solving skills with a high attention to detail
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
Advantageous Skills Requirements
- Information Technology Qualification
Role Requirements
- Provide Production Support (IT) for all Group Plants
- Be the telephone call receipt of IT incidents related to production issues
- Pre-qualify IT-incidents and classify additional relationships
- Fix incidents in IT systems in accordance with User manuals
- Monitor IT system error messages and process accordingly
- Provide guidance throughout the Incident management processes
- Initiate the IT escalation process, when required
- Process email requests
- Serve as an "Information channel" for Management and end-users
- Work shifts as part of a team providing 24 x 7 x 365 support
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
NB:
- South African citizens/residents preferred. Valid work permit holders will be considered.
- By applying, you consent to be added to the database and receive updates until you unsubscribe.
- If you do not receive a response within 2 weeks, please consider your application unsuccessful.
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